1. Provider and acceptance
These Terms of Service are between you, or the organization you represent, and Ronald Telford, P.O. Box 116, Mount Union, Iowa 52644, United States (“Findings Professional,” “we,” or “us”). By using a Findings Professional website, submitting an order, or downloading purchased software, you agree to these Terms. If you do not agree, do not submit an order or use the websites or software.
2. Products and separate license agreements
Findings Professional offers downloadable Windows software, including FieldFindings Professional and WorkplaceFindings Professional. Each product is licensed, not sold, under its applicable End User License Agreement (“EULA”). The EULA presented with the installer and the written order or license record control software installation, activation, permitted use, restrictions, warranty, liability, termination, and related license matters.
If these Terms conflict with an applicable EULA concerning use of the software, the EULA controls. Product descriptions, system requirements, license scope, and included features should be reviewed before purchase.
3. Orders, prices, tax, and payment providers
Displayed prices and offers are subject to availability and may change before an order is completed. The price presented at secure checkout controls the transaction. A payment provider such as Paddle or Lemon Squeezy may act as merchant of record and separately handle checkout, payment, applicable tax, fraud screening, receipts, refunds, and chargebacks under its buyer terms and privacy practices. We do not receive or store complete payment-card details through the Findings Professional websites.
An order may be declined, cancelled, or refunded when required by the payment provider, applicable law, suspected fraud or misuse, pricing or technical error, product unavailability, or inability to fulfill the order. A confirmation screen or message does not override a later payment-provider rejection, reversal, or chargeback.
4. Electronic delivery and activation
Software, download instructions, receipts, serial numbers, activation material, and transaction notices may be delivered electronically to the purchaser email address. You are responsible for providing an accurate address, checking filtered mail, protecting purchase and activation records, and meeting published system requirements. Do not share activation keys, license files, account credentials, or protected download links except as expressly permitted by the applicable EULA.
5. Customer responsibilities
You are responsible for lawful use of the websites and software; authority and permissions for all assessment, investigation, employee, evidence, photograph, document, and report information; protection of computers, passwords, data folders, exports, printed records, backups, and recovery material; and review of all conclusions and reports before reliance or distribution.
You must not misuse the websites, interfere with their operation, attempt unauthorized access, introduce malicious code, misrepresent identity or authority, violate another person’s rights, defeat licensing or security controls, or use the services in violation of applicable law.
6. No legal or professional advice
The websites, guides, free resources, demonstrations, and software provide general information and record-management tools. They do not provide legal advice, employment advice, regulatory advice, or a guarantee of compliance, safety, investigative fairness, evidentiary reliability, or any particular professional outcome. You remain responsible for applicable law, policy, procedure, professional judgment, and obtaining qualified advice when needed.
7. Local customer data and privacy
The desktop products are designed to keep customer work records in customer-controlled Windows storage. The sales websites and licensing service are not intended to receive assessment projects, investigation cases, evidence, reports, photographs, documents, application passwords, or encryption keys. Do not send confidential work records unless specifically requested through an authorized support arrangement and you have authority to do so. Our handling of website, subscriber, purchase, licensing, and support information is described in the Privacy Policy.
8. Support, availability, and changes
Reasonable support may be offered as described on the product and support pages, but uninterrupted website, download, activation, email, or support availability is not guaranteed. Maintenance, security incidents, provider outages, legal requirements, or other circumstances may delay or limit service. Updates, compatibility changes, new features, major versions, and separately offered services are governed by the applicable EULA and published offer.
9. Refunds and limited warranty
Refund eligibility and the thirty-day limited substantial-conformity warranty are described in the applicable EULA and the Refund Policy. Nothing in these Terms limits rights that cannot lawfully be waived. Refunds for merchant-of-record transactions must ordinarily be processed through that payment provider.
10. Intellectual property
The websites, software, documentation, branding, and original materials are owned by Ronald Telford or used with permission and are protected by applicable intellectual-property law. No ownership interest is transferred. You may view the public websites and download resources expressly offered for that purpose, but may not reproduce, sell, republish, remove notices from, or exploit protected material except as permitted by law, the applicable EULA, or written permission.
11. Disclaimers and limitation of liability
Except for an express written warranty and to the maximum extent permitted by law, the websites, services, guides, resources, and software are provided “as is” and “as available.” Implied warranties are disclaimed to the extent permitted by law.
To the maximum extent permitted by law, Ronald Telford and Findings Professional are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, business, opportunity, goodwill, or data; substitute services; professional decisions; security incidents; or third-party claims. Aggregate liability arising from a paid product will not exceed the amount paid for the product giving rise to the claim. Liability that cannot lawfully be excluded or limited is not excluded or limited.
12. Suspension and termination
Access to website, download, activation, or support services may be suspended or terminated for material breach, unlawful conduct, fraud, abuse, security risk, chargeback, or interference with service. Software-license termination is governed by the applicable EULA. Provisions that by their nature should survive will survive termination.
13. Governing law
These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-law principles, except where non-waivable law requires otherwise. The venue provisions in the applicable EULA control software-license disputes.
14. Changes and contact
These Terms may be updated prospectively by publishing a revised date. Changes do not retroactively alter a completed order or accepted EULA unless permitted by that agreement or required by law. Questions may be sent to support@fieldfindingspro.com.
Ronald Telford
P.O. Box 116
Mount Union, Iowa 52644, United States
Effective and updated: August 13, 2026